Need to Return a product?

To return a product at Coldchain Technology Services, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at service@coldchain-tech.com, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: (888) 687-2553
Monday - Friday: 7 a.m. - 9 p.m. CT
Saturday: 9 a.m. - 5 p.m. CT
By e-mail: service@coldchain-tech.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, Coldchain Technology Services accepts returns on merchandise from select manufacturers within 30 days. However, Coldchain Technology Services reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES

• A FULL CASH REFUND

ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Coldchain Technology Services on returned items, and Coldchain Technology Services will pay the shipping charges on the replacement or exchange item(s) going back.

SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW: AND Coldchain Technology Services WILL COVER THE SHIPPING CHARGE

• Coldchain Technology Services
  244 Flight Line
  Spring Branch, TX
  United States
  78070

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at Coldchain Technology Services discretion. Please be aware that specific manufacturers have more restrictive return policies.